Retail Sales Associate

Who We Are

We’re Craniologie, mountain-town people obsessed with helmets, goggles, and gear that fits just right. Since 2010, we’ve been creating happy heads by blending expertise, education, and pure stoke. Our Headucators do not just sell gear. They help people feel confident, comfortable, and excited to hit the mountain.

If you love the outdoors, connecting with people, and helping them discover their next favorite piece of gear, this is your kind of workplace.

Who We’re Looking For

We’re looking for a Retail Sales Associate who brings energy, enthusiasm, and a love for customer service. You thrive on connecting with guests, sharing product knowledge, and helping them find gear that fits perfectly.

Your role is all about creating memorable experiences on the sales floor, keeping the store looking sharp, and being the go-to person for any customer question. No management responsibilities. Just full-on focus on guests, gear, and making the store feel alive.

What You’ll Own

Customer Experience & Sales

• Greet every guest warmly and create a welcoming, client-focused environment.
• Deliver Headucation to help guests understand gear features, fit, and benefits.
• Build rapport, answer questions, and solve problems with a friendly, knowledgeable approach.
• Accurately ring up sales, process returns, and protect against shrink.

Store Presentation & Merchandising

• Keep the store clean, organized, and visually appealing at all times.
• Maintain displays: helmets buckled, goggles cleaned, gloves stacked, accessories front and center.
• Restock sold products from backstock and ensure shelves are full and inviting.
• Use creative flair to help merchandise the store in a way that feels fun, bright, and inspiring.

Team & Brand Engagement

• Attend product knowledge and sales training sessions to build expertise.
• Help maintain a positive, high-energy floor culture.
• Submit one to two photos or short videos per month for Craniologie’s social media or website.
• Support warehouse shifts occasionally to understand the full business workflow.

You Might Be a Fit If

• You have one or more years of retail, hospitality, or customer service experience.
• You love the outdoor, ski, or snowsports lifestyle.
• You’re energetic, personable, and great at building relationships quickly.
• You’re organized, reliable, and take pride in a clean and well-presented store.
• You’re curious, self-motivated, and eager to learn about products and the outdoor industry.
• You’re on your feet and moving for the full shift without complaint.

What We Offer